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Artificial intelligence is getting ubiquitous and is transforming organizations globally. AI is no longer just a technology. It is now one of the most important lenses that business leaders need to look through to identify new business models, new sources of revenue and bring in critical efficiencies in how they do businesses.
Artificial intelligence has quickly moved beyond bits and pieces of topical experiments in the innovation lab. AI needs to be weaved into the fabric of business. Indeed, if you see the companies leading with AI today, one of the common denominators is that there is a strong executive focus around artificial intelligence. AI transformation can be successful when there is a strong mandate coming from the top and leaders make it a strategic priority for their enterprise.
Given AI’s importance to the enterprise, it is fair to say that AI will not only shape the future of the enterprise, but also the future for those that lead the enterprise mandate on artificial intelligence.
Curiosity and Adaptability
To lead with AI in the enterprise, top executives will need to demonstrate high levels of adaptability and agility. Leaders need to develop a mindset to harness the strategic shifts that AI will bring in an increasingly dynamic landscape of business – which will require extreme agility. Leaders that succeed in this AI era will need to be able to build capable, agile teams that can rapidly take cognizance of how AI can be a game changer in their area of business and react accordingly. Agile teams across the enterprise will be a cornerstone of better leadership in this age of AI.
Leading with AI will also require leaders to be increasingly curious. The paradigm of conducting business in this new world is evolving faster than ever. Leaders will need to ensure that they are on top of the recent developments in the dual realms of business and technology. This requires CXOs to be positively curious and constantly on the lookout for game changing solutions that can have a discernible impact on their topline and bottom-line.
Clarity of Vision
Leadership in the AI era will be strongly characterized by the strength and clarity with which leaders communicate their vision. Leaders with an inherently strong sense of purpose and an eye for details will be forged as organizations globally witness AI transformation.
It is not only important for those that lead with AI to have a clear vision. It is equally important to maintain a razor sharp focus on the execution aspect. When it comes to scaling artificial intelligence in the organization, the devil is very often in the details – the data and algorithms that disrupt existing business processes. For leaders to be successful, they must remain attentive to the trifecta of factors – completeness of their vision for AI transformation, communication of said vision to relevant stakeholders and monitoring the entire execution process. While doing so, it is important to remain agile and flexible as mentioned in my earlier section – in order to be aware of possible business landscape shifts on the horizon.
Engage with High EQ
AI transformation can often seem to be all about hard numbers and complex algorithms. However, leaders need to also infuse the human element to succeed in their efforts to deliver AI @ Scale. The third key for top executives to lead in the age of AI is to ensure that they marry high IQs with equally or perhaps higher levels of EQ.
Why is this so very important? Given the state of this technology today, it is important that we build systems that are completely free of bias and are fair in how they arrive at strategic and tactical decisions. AI learns from the data that it is provided and hence it is important to ensure that the data it is fed is free from bias – which requires a human aspect. Secondly, AI causes severe consternation among the working population – with fears of job loss abounding. It is important to ensure that these irrational fears of an ‘AI Takeover’ are effectively abated. For AI to be successful, it is important that both types of intelligence – artificial and human – symbiotically coexist to deliver transformational results.
AI is undoubtedly going to become one of the sources of lasting competitive advantage for enterprises. According to research, 4 out of 5 C-level executives believe that their future business strategy will be informed through opportunities made available by AI technology. This requires a leadership mindset that is AI-first and can spot opportunities for artificial intelligence solutions to exploit. By democratizing AI solutions across the organization, enterprises can ensure that their future leadership continues to prioritize the deployment of this technology in use cases where they can deliver maximum impact.
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The age of Artificial Intelligence is upon us. Businesses and society are now looking towards AI for transformative outcomes. Businesses specifically are investing huge amounts of money on AI technology that will not only bring in efficiencies across multiple processes, but also unlock new revenue streams that will deliver quantum bottom-line impact. With the AI transformation playing out rapidly in our personal and professional lives, we need to deeply understand what the future of work will look like in the age of AI.
Within the business organization, there is a huge need to ramp up skill development interventions. The traditional roles of employees in an organization are rapidly changing as they are expected to stay in step with the developments in the world of AI. Business executives are now needed to deeply understand the potential of Artificial Intelligence and translate it into a viable roadmap for their business. Technology leaders need to take centre-stage in how their organizations adopt and harness the power of AI. The CIO is now fast becoming the key custodian of the most valuable resource in business today i.e. data. We are seeing a fast proliferation of digital evangelists and transformation officers who are charged with developing a framework within which the future of the organization will operate.
Ushering the Future of Work
On a tactical level, the burning question now is how subjects such as Data Science, Artificial Intelligence and Machine Learning can be infused in the career pathways of existing employees. How can organizations can build a steady pipeline of future talents with expertise in AI? Mastery of exponential technologies (AI, cloud computing, blockchain, IOT, cybersecurity etc.) will be remarkably important for both business and technical professionals. It is critical that transformation leaders and digital evangelists are well-versed in building internal capabilities that converge around the nexus of technology competencies, managing a hybrid workforce and ensuring the adoption and dispersion of AI.
For us to usher in the future of work powered by Artificial Intelligence, we need to ensure that a few key enablers come together. We need to expand the scope of executive education and the courseware that goes with it. Next, we need to seriously consider the potential impact of shorter, tactical courses. Corporations need to augment their training programs with shorter, time-boxed courseware that can deliver instant impact for the organization. Finally, we need to reimagine multiple, personalized career pathways. We need to move away from the traditional one-size-fits-all training and deliver more tailored, fit-for-purpose and relevant education to employees. Here are the three critical interventions for the business and technology leaders to execute in order to usher in the future of work that is enabled by AI.
1.Develop New Age Skills and Competencies in AI Technology
Upgrading the technology competencies and skills of business and technology leaders and their teams seems like the most critical first step. With the landscape of technology is rapidly evolving, we need to urgently upskill the present and future workforce to ensure a quality supply of talent. We need new age coursework in computer science that can hugely develop the ability of students in subjects such as Artificial Intelligence Machine Learning, Deep Learning, Natural Language Processing and other AI related concepts. On a broader scale, we also need Universities and colleges to improve the existing knowledge-base of AI enabling technologies such as Cloud, DevOps, Blockchain etc as well for the workforce.
At present we see a decent level of advancement in the field of computer science training and education. However, other trades within the technical area which also require to be upgraded as well. By doing so, we will be able to ensure a wholesome and future-proof education for the aspirants who wish to build their careers in the world of AI. For instance, students studying for a major in the field of electronics could shape their focus on mastering AI-enabling technologies such as GPUs and Quantum Computing. The students presently pursuing a specialization in mechanical engineering could achieve some level of sophistication in allied subjects of robotics and 3D Printing. Subject matter experts in the fields of industrial engineering, operations and supply chain would also do well to extend their skill sets to machine learning and blockchain as well thus creating a convergence of their interest areas and realities of the market – which will empower them with the required tools to succeed in the workplace of the future.
2. Reimagining the Process of Developing of New Age Technology
This interventions pertains to the embedding the design in the process of development and user adoption of AI technology. A commonly held misconception around design of a product or software is that it is restricted to simply the look or feel of the product or software. This is simply not true. As a Steve Jobs once proclaimed – Design is not just what is looks like and feels like. Design is how it works.
For the growth of AI to live up to the hype, we need to reimagine the process by which we develop new age technology. We need to build design into the fabric of the development and engagement process to ensure that the conceived idea is brought to fruition. Transformation evangelists aiming to spearhead the future of work should treat design as the creative process that aids the development of breakthrough products.
We are already seeing several inroads that design frameworks such as Human Centered Design and Empathy-led Design are making in the technology realm. These frameworks not only guide the development process, but also the user experience of the final software / hardware being developed. These frameworks do so by putting the user at the center of the journey.
3.Managing the ‘People’ of the Future Workforce
As I mentioned before the understanding of traditional roles in the future of work is rapidly changing. New roles are also emerging where data custodians and algorithm at scale engineers are put to work to develop the technology that powers the business of the future. On the macro level, we are seeing rapid changes in the paradigm of staffing as well. With the gig economy in full force, we are seeing more dynamic team compositions – where individuals with varied skill sets are required to continuously augment teams on a need basis. Advances in the fields of technology and management typically ordain large-scale transformation in the manner in which organizations manage their workforce.
On the micro level we are seeing that increased instances of automation are requiring managers to build and scale blended teams comprising humans and AI. This disruption requires a paradigm shift how the future workforce is managed. Teams in the future will showcase increased diversity and will be more interdisciplinary than ever before. Managing teams, careers and coaching for improved performance in the future will require a new set of metrics. Change evangelists need to devise these metrics – which will be imperative to how the workforce of the future is managed.
New technologies will require new approaches to project management and staffing. To ensure the supply of these critical skills, we also need courses that provide an education of subjects such as people management.
Our very understanding of our workplace is being rapidly disrupted. Increasingly a convergence of the right people, process and technology is required to unearth insights from a seemingly exponentially increasing size of data. To turn this data into actionable intelligence that powers business processes must be the focus of business and technology leaders – as well as educationists that build the talent pipeline for the future. Academia is required to urgently intervene and provide theoretical and practical training in AI subjects to both the existing workforce and the future pipeline of talent. We also need a dispersion of soft skills that will enable and evangelize this change. With growing interest and appreciation of technologies and platforms around Artificial Intelligence and the Digital Workplace, organizations need to ask tough questions of themselves. The time is now to consider the various forces at play. With increased AI augmentation and the transformation of processes and people that enable it, the topic of the Future of Work requires immediate and urgent attention.